What we do for you to guarantee success
100% Satisfaction Guarantee
All orders are returned within 36 hours. Our digitizers work in shifts, seven days a week, around the clock. This allows us to have reliable time delivery and quality workmanship. We guarantee complete customer satisfaction. If you sew your design out and feel it could use some *edits, send us your comments and we'll get the necessary changes back to you within 12 hours.
*Changes to the original design are subject to an edit fee.
Talented Staff
We have invested heavily in our digitizing, production, and customer service staff. Use them to get your best result.
Better Communication
Our Digitizing Management Solution aides in better communication. Take a look here at some of our videos to see how to use our systems.
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What you should do to help us be successful
Plan Ahead
Leave yourself at least 48 hours to get your digitizing done. You never know exactly what may happen. We may need clearer artwork, or cant open your file. It is also common to need an edit to a file to get your customers approval. Also, always leave time to run a sewout on an old piece of fabric before sewing on your final garments.
Know The Limits
There are several limits to embroidery and digitizing. Knowing these helps set proper expectations with your customers.
Communicate With Us Frequently
Tell us exactly what you need. Have an existing sewout that we are trying to match? Please show it to us! Use our provided sewout scans to circle issues and send it back to us. The better you can communicate your needs, the quicker we can get you a great file to work with.
Use The Proper Equipment
It is no secret that there are almost limitless software/hardware/machine types in the industry today. We see so many issues with embroidery software that is over 5 years old. Also a scanner and a digital camera should be a permanent accessory in every shop.
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